Frequently Asked Questions
General & Settings
- IDENTIFIER and KEY – where do I find it?
In Postnord’s Send Direct Business dashboard you can create a store. When this store is created you will get a page showing your Identifier and Key. These values must be saved on the “Account Settings” page in your Shopify Postnord App. If you forget to save the identifier/key when it is showed first time, then you have to delete the store and create and new store to get a new identifier/key.E-Commerce / E-Handel menu is not available
Your account is missing this access right, please contact Postnord support for enabling this for you.I can’t process orders older than 60 days
Only the last 60 days’ worth of orders from a store will be accessible from the order resource by default safety restriction on Shopify's end.Are there additional costs?
No, your cost for the app is only 15$ monthly for up to 1000 orders per month. If you need any technical that is not related to this app, then it will be billed our ordinary hourly rates.Support Included?
We provide you free support on Online Chat and you can also create a support ticket by mailing to email@example.comCan I change Plans or cancel at any time?
Of course. You pay for each starting month.Do you have any technical documentation?
Please contact us with your request, we will provide!How can I show Postnord shipping options on Checkout Page?
You have to enabled shipping options in checkout, as shown in image
If you are still facing issue with enabling shipping options at checkout page, please check this guideHow do I get tracking URL automatically?
Check this Guide to get tracking URL: https://uniwin.se/wp-content/uploads/2022/06/Automatic-tracking-feature-postnord-app.pdf
- Error message: There were some problem while installing the app, please re-install it.
Error message: There were some problem while installing the app, please re-install it.
Possible problem: You get this message when you try to access any one of this app's feature or when you do any changes and give save in the app settings, but its been a while or opened the app page long time ago in Shopify.
Possible solution: Due to security purposes we have a short session span in our Shopify apps try to re-open the app so there won't be issues. Otherwise try multiple browsers.Error message: Please check shipping values
Error message: Please check shipping values
Possible problem: You are trying to sync an order to Send Direct Business but the app is not able to find a suitable shipping option in Send Direct Business for your Shopify order. This could happen if shipping methods are not configured in Send Direct Business, or if your order does not include a total weight for the order.
Possible solution: Please check if valid options are configured in Send Direct Business. Guidance is provided on section "Set up your delivery methods" and "Customize your delivery methods" on https://portal.postnord.com/info/en/delivery-guide/instructions-and-guides/connect-your-online-store-to-skicka-direkt-business/
Make sure that each products in your store has a valid weight.Error message: Error verifying the API – The request requires user authentication
Error message: Error verifying the API - The request requires user authentication
Possible problem: The provided Identifer/Key is wrong or you have you have selected "TEST" mode instead of "PRODUCTION".
Possible solution: Check that your identifier/key is correct.
Identifier SAMPLE: ECS626AJM1IHBWXXNKB
Key SAMPLE: fca3da6fa3054f7087e23742dxxbfb6c
Check guide: https://portal.postnord.com/info/en/delivery-guide/instructions-and-guides/connect-your-online-store-to-skicka-direkt-business/
Or check video on our site.
Set mode = "PRODUCTION" and click "SAVE"Error Message: An embedded page at pn1.uniwinapp.com says DataTables warning
Error Message: An embedded page at pn1.uniwinapp.com says DataTables warning: table id=ordersTable - Invalid JSON response.
Problem/Reason: Shopify has a safety restriction for 3rd partly apps to not access orders older than 60 days by default. Postnord app is configured to the default restriction. For paging feature, a general restriction of max 250 record set by Shopify.
Solution: Just click OK for now. Alternative message in roadmap and workaround solution is being implemented.