Shopify Postnord App – integration for Skicka Direkt Business

This app is for you using Postnord’s solution Skicka Direkt Business (SDB) for your Transport Management, and want to save time on creating the shipping labels. For incoming orders in the Shopify store you can retrieve valid shipping options that you have configured in your personal SDB account. Then apply one of the retrieved option to create a shipment inside SDB. It is possible to show Postnord’s shipping method directly in Shopify Checkout to let the consumers select their preference.

With Skicka Direkt Business your company can order shipments and pick-up. The service is built so that you should be able to quickly and easily choose the shipping method that suits your specific needs. You won’t have to have deep knowledge in services or shipments in order to deliver to your customers. You manage your templates easily in the tool and get a good overview of all your shipments and events connected to them.


Shopify Plan: This app can be installed and used on all Shopify plans including trial development stores. This app is certified “Partner Friendly App”, hence it is free to install and test in development stores.

OS/Browser: App installation and settings interface is tested with browsers Google Chrome, Microsoft Edge and Firefox on Windows PC. App is NOT tested on MAC/Safari. If you experience any problem with the installation or interface on Mac, please try with Google Chrome or Firefox.


Carrier Service API: If you want to display the Postnord shipping options directly in Shopify Checkout, then you must have enabled the “Carrier Service API” before you install the app. “Carrier Service API” is by default available in the “Advanced Shopify” and “Shopify Plus” subscriptions. If you have a lower plan, you can contact Shopify support for enabling it as a paid addon of $20 per month or for free if your subscription is paid on annual basis. Check PDF enable-shopify-carrierservice-api.pdf


Shopify Postnord App price is $15 USD per month including 1000 orders sync each month. Sync above 1000 orders per month is charged additionally $10 USD for 1000 extra sync, i.e.

If total sync per month is 1000 or below, price is app fee 15usd only.
If total sync per month is 1001-2000, price is 15USD + 10USD = 25USD
If total sync per month is 2001-3000, price is 15USD + 20USD = 35USD

The app fee will be billed automatically on your monthly Shopify invoice after your 14 days trial period.


Technical or presales questions related to this Shopify app:
Our online chat is available Monday-Friday, check opening hours on Contact page.
For questions related to Postnord Send Direct Business, please contact Postnord.

Get Started

Account for Postnord Send Direct Business (SDB). If you don’t have, create it on

Install Shopify Postnord app from:

Go to the Account Settings page on the Shopify app type your Identifier and Key from Postnord SDB. Then click on “Save & Verify”.

Now place a customer order from your Shopify store front end.

Then open Shopify Postnord app from your Shopify dashboard’s apps page, and go to tab “Manual Sync”.  Here you can click on “Get” to retrieve possible shipping options for the order. Select a valid shipping option from the drop down menu and click on sync button with sign “>>”.

Now login to you Postnord dashboard and go to Send Direct Business portal, from here you can BOOK the transport.

Good Luck!

PDF Guide

Shopify Postnord App Installation:


Enable Carrier Service API:

Enable Carrier Service API



For incoming orders in the Shopify store you can retrieve valid shipping options that you have configured in your personal SDB account. Then select one of the retrieved option to create a shipment inside SDB.
You can also enable to show Postnord’s shipping options in Shopify checkout. (Require carrier service api addon from Shopify)

Options in Checkout

You can show Postnord’s shipping options in Shopify checkout to let your consumers select their preferred way. This feature require that you have access to Carrier Service Api from Shopify. Please check PDF information about Carrier Service API.

Manual Sync

Open the “Manual Sync” tab on this app, and click on “GET” button beside the newly placed order. Now the app will retrieve valid shipping options for the order, and you can see them in the drop down menu. Now select one of the listed shipping options and click on the “>>” sync sign to create the shipment inside the Send Direct Business account.

Automatic Sync – BETA/Experimental, released 2021/Nov/28th

Enable “Automatic sync” on tab “General Settings” to activate this feature. This BETA feature will attempt to sync all incoming orders to Send Direct Business.


Postnord account settings
For typing your Postnord Identifier and Key that you generate inside Postnord’s Send Direct Business Dashboard. Set MODE = PRODUCTION. Select ENABLED to show Postnord’s shipping options in Shopify’s Checkout page.

Manual sync behavior
We can sync the orders manually using the manual sync feature.

Postnord in Shopify Checkout
If you have ENABLED the option “Shipping options in Checkout” (require checkout addon from Shopify, enable-shopify-carrierservice-api-2021.pdf), then the shipping options from your SDB will be visible on Shopify’s Checkout page.

Hel Page with instruction
Follow the instructions provided on this page to test your app. Send mail to our support or connect with our Online Chat for quick assistance on basic suppport.
Online Chat opening hours:
Monday 09:00-14:00 CET
Tuesday-Friday 06:00-14:00 CET

Instruction video

User Guide

App installation


Change Log

Release Notes:

2021-11-28, Added partially functioning automatic sync feature. Experimental/Beta feature.
2021-10-20, Added support for showing all “Delivery to Mailbox” shipping services in Shopify Checkout
2021-10-08, Added support for showing service points in Shopify Checkout: MyPack Home / MyPack Collect
2021-10-07, Added feature to show Postnord SDB shipping options in Shopify Checkout
2021-09-16, App is published and available for installation.

Roadmap – planned features – bugs – errors


Feature to sync or create labels from Orders > More Actions menu #1411
Automatic sync, possibility to let the sync take place automatically – ETA 2021/December. Partially completed and available Nov/28th.
Minimal features for Tracking Link, ETA 2022/Jan #1255
Add order number on label, in backlog, not analysed yet #1531

With some not yet identified store setup, the Checkout does not work. Happens for around 3% of stores/merchants. This issue is planned to be solved 2022/February.


In Postnord’s Send Direct Business dashboard you can create a store. When this store is created you will get a page showing your Identifier and Key. These values must be saved on the “Account Settings” page in your Shopify Postnord App. If you forget to save the identifier/key when it is showed first time, then you have to delete the store and create and new store to get a new identifier/key.

Your account is missing this access right, please contact Postnord support for enabling this for you.

Only the last 60 days’ worth of orders from a store will be accessible from the order resource by default safety restriction on Shopify’s end.

No, your cost for the app is only 15$ monthly for up to 1000 orders per month. If you need any technical that is not related to this app, then it will be billed our ordinary hourly rates.

We provide you free support on Onlince Chat and you can also create a support ticket by mailing to

Of course. You pay for each starting month.

Please contact us with your request, we will provide!

Known Errors

Error message: There were some problem while installing the app, please re-install it.

Possible problem: You get this message when you try to access any one of this app’s feature or when you do any changes and give save in the app settings, but its been a while or opened the app page long time ago in Shopify.

Possible solution: Due to security purposes we have a short session span in our Shopify apps try to re-open the app so there won’t be issues. Otherwise try multiple browsers.

Error message: Please check shipping values

Possible problem: You are trying to sync an order to Send Direct Business but the app is not able to find a suitable shipping option in Send Direct Business for your Shopify order. This could happen if shipping methods are not configured in Send Direct Business, or if your order does not include a total weight for the order.

Possible solution: Please check if valid options are configured in Send Direct Business. Guidance is provided on section “Set up your delivery methods” and “Customize your delivery methods” on
Make sure that each products in your store has a valid weight.

Error message: Error verifying the API – The request requires user authentication

Possible problem: The provided Identifer/Key is wrong or you have you have selected “TEST” mode instead of “PRODUCTION”.

Possible solution: Check that your identifier/key is correct.

Key SAMPLE: fca3da6fa3054f7087e23742dxxbfb6c

Check guide:
Or check video on our site.

Set mode = “PRODUCTION” and click “SAVE”