Documentation
In our Postnord for Shopify documentation, you'll find answers on how to configure and get started with the app. You'll also find information on how to adjust the app and set it up.
Documentation
Contact Support
Need help with Postnord for Shopify? We're here for you! Click the support link below or check out our documentation for quick answers. You can also chat with us live—our team is available from 6 AM to 2 PM (CET), Monday to Friday. We’re happy to assist you!
Support
2026-05-08, Bug fix: Fixed CN22/CN23 not submitted for stores with VOEC number
2026-05-06, Improvement: 14-days trial not applying for new installs
2026-04-28, Improvement: Checkout UI — Service Point Dropdown & Order Attribute Fix
2026-04-04, Improvement: Direct Backend URL Access Error Resolved
2026-03-17, Improvement: Implemented subscription validation and billing redirect
2026-03-09, Improvement: Account Settings tab UI improvements and booked status column added in Orders tab
2026-02-13, Improvement: PostNord CLI app commercial invoice issue resolved
2025-11-24, Improvement: PostNord CLI app issue with forced USD currency for US customs declarations resolved
2025-11-18, Improvement: PostNord CLI app VOEC field saving as null in customs settings issue resolved
2025-11-17, Improvement: Resolved error message "App may not work as expected"
2025-11-04, Improvement: PostNord online chat widget updated
2025-10-23, Improvement: Partner logo updated in Account Settings tab
2025-09-08, Improvement: PostNord DK custom settings updated
2025-09-03, Improvement: Implemented PostNord deeplinking and resolved custom invoice issue in test mode
2025-08-25, Improvement: Improved auto-fulfillment when General Settings are disabled
2025-08-20, Improvement: Improved “Sync to PostNord” action on Shopify order page
2025-08-18, Improvement: Added PostNord service name to Shopify order note attributes
2025-08-08, Improvement: PostNord sync tagging system and auto-fulfillment on label generation
2025-07-24, Improvement: Account settings server issue resolved
2025-07-22, Improvement: Updated extension and checkout shipping options for Denmark integration
2025-07-21, Improvement: Improved Order Detail → Sync to PostNord link
2025-07-16, Improvement: Dashboard API 500 issue resolved
2025-07-15, Improvement: UI improvements in mapping and Orders tab
2025-07-10, Improvement: Denmark integration and language support added
2025-06-18, Improvement: Sorting of shipping options improved using delivery customization API
2025-05-08, Improvement: Sorting of shipping options improved with km prefix
2025-04-28, Improvement: Shipping options now use order total_price to prevent shipment issues
2025-04-16, Improvement: Order booking flow updated
2025-04-14, Improvement: Amazon order weight sync issue resolved
2025-04-14, Tweak: Updated error message during order sync
2025-04-10, Enhancement: Improved error response handling from PostNord API
2025-04-08, Enhancement: Support chat integrated into the app
2025-04-01, Tweak: Fixed server error during booking, bulk booking, and label generation
2025-03-31, Tweak: Fixed label generation error
2025-03-24, Improvement: EventBridge and webhook-related issue resolved
2025-03-24, Improvement: Updated label and popup content in General Settings
2025-03-13, Improvement: Improved Safari support
2025-02-28, Improvement: Attribute settings updated
2025-02-25, Tweak: Bulk booking of orders enabled in Orders tab
2025-02-24, Tweak: Added zip code and city name to collection point options
2025-01-28, Improvement: Shipping option ETA and route distance formatting updated
2025-01-22, Enhancement: Improved error message for GET button usage
2025-01-22, Enhancement: Advanced email notification for quota limit
2025-01-17, Improvement: Subscription order service point issue resolved
2025-01-16, Improvement: Etsy order weight issue resolved
2025-01-16, Tweak: Email notification added for order sync quota limit
2025-01-10, Enhancement: Filter orders by country name added
2025-01-09, Improvement: Order weight added in Orders tab
2025-01-08, Enhancement: Email alert for order sync quota limit added
2025-01-08, Enhancement: Welcome email added during app installation and reinstallation
2025-01-07, Improvement: Auto-fulfillment feature implemented