Error Message: Det finns ingen aktiv licens för önskat scope.
English: You do not have an active licence for the required action

You get this error message if you are missing an addon service needed for the feature you are using.
Please make sure that you have enabled the ORDER & QUOTE addon in your Fortnox account on Manager Users section. If you have enabled INVOICE POSTING in the Shopify App then you also need to enable the INVOICING addon in Fortnox. Check image below:

If this does not solve your issue, please contact Uniwin Support

You get this error message for 2 different reasons:
1) a required value is missing in the “Predefined accounts” (Förvalda konton) settings in your Fortnox account,
2) or if it is entirely missing in your Account Plan (Kontoplan).

This error message is originating from your Fortnox account, not from the Shopify app, therefore to find out the root cause for this error message you can do this in your Fortnox dashboard:
1) try to manually create an order
2) try to post it as an invoice

When you do the above checking inside Fortnox, it will show you an error message “Kunde inte hitta konto” with more details about which account number it is related to.

Solution:

If the Predefined Accounts are missing in Fortnox, you have to go to Settings->Acconting->Predefined Accounts, and here you have to fill in your values. Most common values are 3011, 3018, 3016, 3015.

Make sure the values you provide are available in your Account Plan also. You check this in Register -> Account Plan.

If this does not solve your issue, please contact Uniwin Support

This error occurs when trying to sync/re-sync/edit an order for which an invoice is already generated on Fortnox side. If an order is converted into invoice the order is locked at Fortnox side hence it is not possible to modify it again.

Error Message: Förvalt konto för Försäljning är inaktivt eller finns inte i kontoplanen

Problem: The provided default account for booking your sales are not active or does not exist in your Account Plan.

Solution: In your Fortnox Dashboard go to Settings->Accounting->Predefined Accounts, then go to the section where you have specified the default account numbers for booking your Sales.
Most common values in this section are 3001, 3011, 3018, 3016, 3015. Note the account number you have specified for booking the Sales, and then go to Fortnox Dashboard->Register->Account Plan, and search for the particilar account number. The account number must exist here and it must also be Enabled.

Img: Settings->Accounting->Predefined Accounts

Img: Register->Account Plan

Error message : You have set shopify_product_SKU for mapping so each variant of product should have unique and valid sku

Problem: You have a product in your Shopify store that is missing a SKU. Without a valid SKU it is not possible to sync the order to Fortnox.

Solution: In our PDF instruction for setting up the Shopify-Fortnox-Integration, on “Step 5 – Map the Shopify Products with Fortnox Articles.” you find the instruction for how to add the SKU for a product in you shopify store. Direct link to the document: Shopify-Fortnox-Installation

Error message : Inköpskonto inte uppdaterat. Kontot “4000” existerar inte
Error message English; Purchace account not updated. Account “4000” does not exist.

Possible problem: A default account for purchase is not provided. The system is expecting/suggesting account 4000 for this purpose and this account is either not active or does not exist at all in your Account Plan.

Possible solution: In your Fortnox Dashboard go to Settings->Accounting->Predefined Accounts, then go to the section where you have specified the default account numbers for purchase. Here you can update your number and save.

Error message: There were some problem while installing the app, please re-install it.

Possible problem/solution 1:
You are installing the app through an unsupported browser. The integration is tested on PC with Internet Explorer and Google Chrome. App is NOT tested on MAC / Safari. Solution: If you experience any problem with the installation or features, please try with one of the tested browsers.
In some cases, if the initial installation attempt was done through Safari on Mac, a re-installation might not help. In that case, please contact us and we will clear you store data from database so you can complete a new installation from a supported browser.

Possible problem/solution 2:
You get this message when you try to access any one of this app’s feature or when you do any changes and give save in the app settings, but its been a while or opened the app page long time ago in Shopify. Solution: Due to security purposes we have a short session span in our Shopify apps try to re-open the app so there won’t be issues. Otherwise try another supported browser.

Error Message: Sorry you do not have an active status for subscription. Please click on continue to get approve.

Possible root cause for problem: Compatibility. App settings interface is tested with browsers Google Chrome, Microsoft Edge and Firefox on Windows PC. App is NOT tested on MAC/Safari. If you experience any problem with the installation or features, please try with one of the tested browsers

Error message: Kunde inte hämta/hitta moms.

Possible problem: You have made a sale which uses a VAT rate that is not defined in your Fortnox account.

Possible solution: You have to define the new VAT percentage in Fortnox Dashboard->Settings->Invoices->Tax. For instance if your sale was made from Finland, then you have to add a VAT rate 24% here.

Error Message: Order sync fail due to

Reason and solution: Most common reason for this error message and solution:

Reason: Session expired.
Solution:
1. refresh the browser once
2 . please exit from the app page and load the app again
3. logout from your store and login again

Reason: Shopify/Fortnox sync safety restriction. This happens cause Shopify/Fortnox has a limit on API consumption.
1. give some time gap before clicking next sync

Reason: Fortnox key might be invalid
Solution: Please check that you have saved the correct API key for Fortnox

For different country orders you have to set VAT according to that country.
Follow the below steps to create VAT:

Go to settings -> Accounting -> VAT -> Create New -> Add VAT
Go to settings -> Accounting -> Predefined Accounts -> Choose the account number for your created VAT -> Click Save

You have to generate a new “Access Token” go to “Account Settings” tab –> click “Generate New Token” –> log in to your Fortnox dashboard by using your credentials, Once signed in Approve Tab will open –> click “Accept Permission”. Now you can see a pop-up message it says “Token updated successfully” –> click “OK”. Now you can enable the sync independently for CUSTOMERS, PRODUCTS or ORDERS.

Possible problem : Order permission is not enabled on the Fortnox dashboard. 

Solution : To solve this error, follow the below steps: 

Go to Fortnox Dashboard -> Manage Users -> Click on the order -> Enable Order -> Save 

Possible problem: The email address is missing on the order

Solution: Email is mandatory for order sync, add the email address to the order and sync the order again. 

Possible problem: The article register is disabled on the Fortnox dashboard. 

Solution: Solution: To solve this error, follow the below steps:

Go to Fortnox Dashboard -> Manage users -> Click on the user’s register -> Enable Articles Register -> Save

Possible problem: Customer is not active on Fortnox dashboard

Solution: To solve this error, follow the below steps:

Go to Fortnox Dashboard -> Customers -> Search customer -> Active 

Then sync the order again

This error occurs because of unsupported characters on the article name. You can find more details about supported characters in their documentation here:https://www.fortnox.se/developer/guides-and-good-to-know/formats-and-encoding

To resolve this, please update the product names or product variant names in your Shopify store. This will ensure that new orders sync automatically to Fortnox.
 
For existing orders, as it is not possible to update product details, we recommend creating those orders manually in Fortnox.